How we use your information at The Eye & Face Clinic
In this Notice, we explain how we collect information about you, how we use it and how you can interact with us about it.
Who We Are
When we talk about “us” or “we” in this Notice, we are referring to The Eye & Face Clinic We will share information about you within The Eye & Face Clinic or other referring hospitals.
How We Collect Information about You and Your Consent
We collect personal information, for example when you attend our Clinic. We will also collect information from others, such as GP’s or other referring physicians. We will sometimes record phone conversations to improve security, resolve complaints, improve service and train our people. We will always let you know when we are recording our calls with you.
We also use cloud technology to store data including your information, to support our infrastructure and to deliver you a professional service. By becoming a patient of The Eye & Face Clinic you are consenting to us collecting and using your information in the ways we explain in this notice and any future versions of it.
How We Keep Your Information Safe
We know that you care about how information about you is used, stored and shared. We appreciate your trust in us to do that. To protect your information, we use security measures that comply with Irish law and meet international standards. This includes computer safeguards and secure files and buildings.
What We Use Your Information For
Providing you Professional Medical Services
We gather information about you and we use this information to:
- administer the necessary healthcare for you,
- make recommendations about the appropriate care required for you,
- decide how we can plan for your future healthcare
Developing Our Relationship – Patient Experience
We may make you aware of treatments which may be of interest to you. We may do this by phone, mail, email, text or through other digital media. You can decide to change your contact preferences at any stage by simply contacting your Consultants secretary.
Data Analytics – Using Information in Our Business
We analyse the information that we collect and hold on you. This helps us understand our relationship with you. Our analysis helps us to offer you healthcare we believe will be of interest to you.
We may provide others within The Eye & Face Clinic, or other referring hospitals, with reports that contain information on your medical condition. We compile these reports only to provide the best care possible. The Eye & Face Clinic will never share data with third parties without your permission given in the Patient Consent form.
Our Legal Obligations
We have legal obligations to prevent fraud. These obligations mean we have to continually update our customer information. Often we have to share customer information with third party law enforcement agencies or healthcare bodies that gather statistical information on national health. Where false or misleading information is given to us, or we suspect criminal activity we will record this and tell the appropriate law enforcement agencies, which may be within and outside Ireland.
Your Information and Third Parties
- We use other companies and individuals to run our practice management software or to give us information to help us make decisions.
- We contract with all third parties to whom we give your information for these purposes to keep your information confidential and to respect the law on data protection.
- We use other companies in some cases to take payment for medical consultations. Your credit/debit card details are not stored by The Eye & Face Clinic.
Accessing and Managing Your Information
We try to make sure that the information we have about you is accurate and up-to-date. Sometimes we may ask you to verify that the information we have remains accurate. If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.